Company details
Who you are buying from.
Cosy Art Limited is registered in England and Wales under company number 15656951. Our VAT number is GB428695845. Registered address: Unit E301 Parkhall Business Centre, 62 Tritton Rd, London SE21 8DE.
Shop terms
Terms and conditions.
These terms explain how orders, payments, handmade product variation, delivery, returns and subscriptions work when you shop with Cosy Art London.
Before checkout
CompanyCosy Art Limited
Registration15656951
VATGB428695845
AddressUnit E301 Parkhall Business Centre, 62 Tritton Rd, London SE21 8DE
ProductsHandmade home fragrance made with natural variation.
PaymentSecure payment options are shown at checkout.
DeliveryTimes and prices are confirmed before payment.
HelpContact us at info@cosyart.co.uk if anything is unclear.
Orders
Placing an order.
When you place an order, please check the product, quantity, delivery address and contact details before payment. We may contact you if we need to clarify an address, stock position or order detail.
Payments
Secure checkout.
Payment is taken through the payment methods available at checkout. We do not ask customers to send card details by email.
Handmade products
Small natural differences.
Cosy Art London products are prepared with care. Scent, wax colour, label positioning, packaging and dried botanical details may vary slightly between batches.
Subscriptions
Monthly memberships.
Subscription products renew according to the billing cycle shown on the product and checkout pages. Customers should keep payment and delivery details up to date.
Delivery
Preparing and sending orders.
Delivery options, prices and estimated arrival windows are shown at checkout. Busy seasons, courier delays and handmade preparation can affect timings.
Returns and issues
When something is not right.
For returns, damaged parcels or incorrect items, please follow the guidance on our Delivery & Returns page and contact us with your order details.