Information we collect
What customers provide.
When you place an order or create an account, we may collect your name, email address, delivery address, billing address, phone number, order details and customer messages.
Privacy
Privacy policy.
This page explains how Cosy Art London uses customer information to process orders, deliver parcels, support accounts, improve the shop and send marketing only where allowed.
In plain English
OrdersWe need order details to prepare and deliver purchases.
PaymentsPayments are processed through secure checkout providers.
MarketingYou can unsubscribe from marketing emails.
Questionsinfo@cosyart.co.uk
How we use it
Order and support use.
We use customer information to process payments, prepare orders, deliver parcels, handle returns, respond to messages, prevent fraud and improve the shopping experience.
Payments
Secure payment providers.
Card and payment details are handled by secure payment providers. Cosy Art London does not ask customers to email card information.
Delivery partners
Sending your parcel.
Delivery details may be shared with courier or fulfilment partners where needed to send your order and provide tracking or delivery support.
Cookies and analytics
Improving the shop.
The website may use cookies and analytics tools to understand site performance, product interest and checkout behaviour. Browser settings can control many cookie preferences.
Your choices
Access and updates.
You can contact us to ask about your personal information, update order details where possible, or unsubscribe from marketing messages.