Cosy Art London

Before you order

Delivery, returns and candle care.

Clear help for Cosy Art London customers: how orders are prepared, what to do if something arrives damaged, and how to enjoy candles safely.

Quick help

DeliveryLive delivery options and prices are shown at checkout before payment.
ReturnsUnused items can be requested for return within 14 days of delivery.
DamageSend clear photos of the parcel and item so we can resolve it.
SafetyNever leave a burning candle unattended.

Delivery

Hand prepared from London.

Orders are packed carefully so candles, diffusers, oils and gift sets arrive looking ready to enjoy or give.

  • Available delivery services, costs and estimated arrival windows are confirmed at checkout.
  • Please check your delivery address before placing the order.
  • During busy gifting seasons, allow extra time for handmade preparation and courier movement.

Returns

If the order is not right.

If you need help with an unused item, contact us within 14 days of delivery with your order details.

  • Items should be unused, unopened where applicable, and returned in protective packaging.
  • Customers are responsible for return postage unless the item arrived damaged, leaking or incorrect.
  • Personalised, used or damaged-by-use items may not be returnable.
  • Refunds are handled back to the original payment method after the return is received and checked.

Damaged parcels

We will help quickly.

If an item arrives broken, leaking or incorrect, please contact us within 48 hours of delivery where possible.

  • Include your order number.
  • Send photos of the outside parcel, inner packaging and affected item.
  • Keep the packaging until we confirm the next step.

Candle safety

Burn beautifully and safely.

Good candle care helps the scent, the wax and the glass perform better.

  • Trim the wick to around 5mm before each burn.
  • Let the wax pool reach the edges on the first burn where possible.
  • Keep away from children, pets, curtains, shelves and draughts.
  • Never move a burning candle and stop use when around 1cm of wax remains.

Need order help?

Contact Cosy Art London.

For delivery, returns, damaged parcels, wholesale or gift help, send us your order number and a short message so we can look after it properly.

Contact Us